This policy describes how Motorcraft handles contact, quote, catalog, and support request information submitted through this website.
Users may provide name, email, company, market role, product category, application notes, vehicle families, region, and other details when they submit a Motorcraft fitment, quote, distributor, or documentation request. The site asks for this information because professional automotive parts support usually depends on context. A request involving Filters may need different routing than a request involving Ignition & Electrical Parts. A dealer service department may need a different response than an e-commerce catalog team or an OEM and OES sourcing group. The submitted information helps support teams interpret the request accurately.
Information may be used to answer inquiries, prepare catalog notes, respond to quote requests, route documentation questions, improve fitment support workflows, and keep a record of communication. Motorcraft may review submitted keywords such as oil filter lookup, spark plug applications, ignition coil needs, fuel filter coverage, or oxygen sensor questions to understand what type of support is being requested. The information is not intended to be used for unrelated consumer profiling. The site is structured for B2B service, distributor, sourcing, and catalog teams, so the primary use of submitted data is operational response.
Request information may be retained for as long as needed to respond, maintain support continuity, or review previous documentation decisions. It may be shared internally with relevant support, catalog, technical, distributor, or customer service personnel. If a request requires external verification, users may be asked for consent or additional details before sensitive business information is routed further. Users should avoid submitting confidential vehicle program data, proprietary purchasing terms, or regulated documents unless a secure review path has been confirmed.
Users can ask for a correction, clarification, or deletion of contact information by sending a request through the contact page. Some information may need to be retained if it is tied to an active quote, support case, documentation review, or legal obligation. Users who do not want to submit form data can still browse the static pages, products list, technology information, industry workflow descriptions, blog summaries, and legal pages. Updates to this policy may be published when support workflows, site features, or data handling practices change.
Use the contact path to ask how quote, fitment, or documentation request details are handled.
Contact Motorcraft